081180 Agent refused to assist

Last week Wednesday, my Cell phone was ******. The Police advised me that I needed to get the ITC number for Telkom Mobile before they could open an investigation case. I walked into the Telekom Mobile store at the V&A Waterfront. The store agent advised me that I will have to phone 081180 and connected me in the store. I got through to Psholo to whom I provided the IMEI number of the phone. She placed me on hold and came back on the line to say to me that she cannot block the phone as the system she was using is not picking up the IMEI Number provided. When I asked her to try and check again or to use an alternative procedure, she refused and said to me that Telkom cannot help me. I would need to go back to FNB, where I purchased the phone to verify the number. Her attitude was one that we used to expect from the old Telkom and not new 8ta. After asking to speak to her supervisor, she put me into a queue where I had to wait. I eventually had to put the phone down. I then complained to the Store Agent. She put me through to 081182 where Leyroy Blacklisted the phone. I give Leyroy an 5 of 5 but Psholo needs to find another job. She refuses to help Telkom's customers.