*** NO ADSL LINE

TELKOM TECHNICIAN CAME TO CONNECT ADSL LINE ON FRIDAY 9TH OCTOBER 2015, HE CHECKED THE LINE WITH HIS OFFICE AND EVERYTHING WAS WORKING. WE GAVE HIM OUR MODEM ROUTER WHICH HE PLUGGED IN AND CHECKED IT OUT AND EVERYTHING WAS IN WORKING ORDER. HE TOLD US TO CONTACT OUR SERVICE PROVIDED TO ACTIVATE THE LINE. WE PHONE THIS MORNING MONDAY 12TH OCTOBER TO ACTIVATE THE MODEM BUT WAS TOLD BY THEM THAT THE ADSL LINE WAS NOT CONNECTED. I PHONED 10210 WHO INFORMED ME TO EMAIL [Email Removed] AND GIVE THEM OUR DETAILS AND TO TELL THEM TO MOVE IT TO THE HOLDING POOL. I AM STILL WAITING FOR A REPLY OR PHONE CALL FROM TELKOM. THIS IS TOTALLY UNACCEPTABLE, I AM SPENDING A FORTUNE ON BUYING CELLPHONE DATA. IT SEEMS THE ELBOW DOESNT KNOW WHAT THE HAND IS DOING AT TELKOM....