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Good day<br> my name is Fortune Selahle , I have a challenge with Telkom what happened was i bought a fonepad last year with them and this year it started to give me problem,it was no longer charging, when i put it on charger. then I took it back to the store (telkom branch) they test it and they saw that it was not charging. i was told that the phone will be taken to repairs. phone was taken to repairs then the technicians gave a report stating that I have to pay R 2314. for the device to be fixed as it is a physical damage. I didn't understand that report i decided to call the repairs company and no one was there to give me the clarity of their report decided to call the provider (Telkom Head Office) spoke with 1st consultant there her name was Sinethemba Qamane and she promised to assist me she kept me online for 30minutes then phone went off I waited 4hous thinking they will call me back regarding the matter and no one called back I decided to call them back (Telkom Head Office) I asked to speak to the consultant (Sinethembe Qamane) was asisting me and was told she is not on her desk then the consultant (Thulile Nxumalo) was speaking with claim to assist me but she didn't help.