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Our telephone has been out of order for almost two months, this is going for the third month. We have been reporting this to Telkom. These are the reference numbers: 225CRZ140915, 585CRZ81015, 145CRZ61015, The phone started to work for only 2 days, but it had a crackling sound, we reported again. The whole of October the phone worked again only for 2 days, as I am writing this report our phone is not working. On Monday, Telkom sent an sms to my husband informing him that the phone was working, when we checked it, it is still not working. our account is uptodate, but we do not have the services at our convience. We are running the costs of being forced to use our cellphones which is very much unfair and an inconvenience. We have this line since 1988, which eally shows that we have been very good customers, but the treatment we are getting is very bad.