*** damaged 16/1/2015

The above line was damaged during a storm on Friday afternoon. We tried phoning to report this but the lines were jammed and a message was saying they were experiencing a High Number of Calls. On 19/1 we finally reported the incident under reference 205 CRK 1901 15. We heard nothing from Telkom. A few days later we were asked to rate their service. We rep**** with a low score. They contacted us to ask why the score was low and we rep**** that the problem had not been fixed. They said according to their records it had. They reopened the case.<br> Since then we have sent messages to their sms line...no response.<br> Yesterday my husband phoned and after nearly 2 hours on the line was eventually put through to their Assurance Dept. who were to investigate. Another number has been given 0***.<br> We have been without Internet for 2weeks and have a telephone line we cannot use as it crackles so badly. As we work from home this situation is simply not acceptable.