0/10 Experiences from Telkom. Call me IMMEDIATELY to resolve.

I started a month-to-month home ADSL plan with Telkom. When I took the product, I was told that I could stop and start the service without penalties and without covering arrear premiums. I was told specifically that this is not a contract and early cancellation or missed premiums would not have an effect on my credit profile and obligations.

In May this year, I submitted a complaint on this site because I was not allowed to resume the suspended service without making up the arrear premiums. I was told that it would be attended to but it wasnt. I eventually called a manger at Telkom myself. I told him to cancel the service and he said he would ensure it gets cancelled.

I have not been debited in months. I have now received an SMS to say I owe ten months worth of premiums and have to pay within the next 24 hours or my account will be handed over to lawyers.

On top of that, the contact who I have to call to resolve this (Mrs Reddi ********** 098) does not answer my calls.

This is the worst service I have ever encountered. I need to be contacted immediately to have this resolved.