0 RESPONSE . 0 CUSTOMER SERVICE . Next stop Ombudsman

I have no doubt that this will go unanswered as this is Telkom's' modus operandi.... One month of escalations and still no resolution. I have never seen an account in such a mess, Wrong packages billed, billed for services not used.. the list goes on BUT the worst is Telkom has confirmed they owe us a substantial amount of money but have listed us on ITC and it has adversely affected our credit rating. They have made numerous promises to rectify this and send confirmations that our account is in fact in credit. No big surprise again .. no joy . Is there anyone concerned with brand reputation or customer service? Next stop OMBUDSMAN. PLEASE RESPOND #TELKOM