***0 lazy telkom employees are costing us

I pay R549 per month for service that I cannot fully enjoy ,l cannot watch a movie on Netflix on my TV cause it's buffering every 2 minutes. My case was number was (***0 ) and I had a argument with the guy as he was closing my case without any confirmation that the tower was fixed,lazy people are really costing us ,my internet is still not stable and my time is running out without using it who is going to refund the or extend the days of usage?