1 reviews | Active since Aug 2011
0 ADSL and they dont care.
<p>For the past 3 weeks I have had 0 ADSL. If I'm lucky I have got 100kbps. Many calls logged and references given but nothing tangible sorted. An engineer has been to site but gave a weak note that there have been modifications done to the exchange and that my modem was incompatible. Total *******. I have tried several different modems several different filters and the problem still exists. I went into the local Canal Walk Telkom Direct store today and was told that due to the focus on fibre that the maintenance of the copper lines is not a high priority. So if they are not willing to give customer service then why are there willing to take my money. In fact why should I charge at all if they can't offer the service. They can't even offer LTE or 3G in my area so what do I do. There was a complete lack of interest to help. </p> <p>I can't wait until we have some decent competition and then it'll be the last you see of me Telkom. </p>
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI **********
Please can you send the affected number to **********
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI **********
Please can you send the affected number to **********
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
I would Telkom rot respond with firm information on the following 2 points.
1) when will they provide a new exchange closer to the residents of Monte Vista?
2) when is ftth planned for the Monte Vista area?
The provision of either one of these points will solve the problem.
I would Telkom rot respond with firm information on the following 2 points.
1) when will they provide a new exchange closer to the residents of Monte Vista?
2) when is ftth planned for the Monte Vista area?
The provision of either one of these points will solve the problem.
And ......................................................................................................................... Still nothing from Telkom...
And ......................................................................................................................... Still nothing from Telkom...
And ..............................................................................................................................................still nothing from Telkom
And ..............................................................................................................................................still nothing from Telkom
So I give credit where credit is due. A gentleman from Telkom by the name of Morris has been around to assist me with my dilemma. Yes checked all my settings and determined that nothing is wrong from my side. He then progressed to evaluate the connection from the nearby telephone pole to my house and find some issues with regard to that. You replaced that cable and still was not happy with the quality of the line. He then proceeded to the exchange and found that there were several corroded lines there. He replaced these and we did all the connections. The quality of the connection has now dramatically improved, he has provided me with a test account to check to see if it is not my ISP that is bottlenecking things and has phoned me several times to check if things are working well which they are.
My connection now is up and running with a stable connection. Thank you Morris.
Telkom, if only you had more people like Morris and if only this problem could have been sorted out with the first few technicians the same way that he did it.
So I give credit where credit is due. A gentleman from Telkom by the name of Morris has been around to assist me with my dilemma. Yes checked all my settings and determined that nothing is wrong from my side. He then progressed to evaluate the connection from the nearby telephone pole to my house and find some issues with regard to that. You replaced that cable and still was not happy with the quality of the line. He then proceeded to the exchange and found that there were several corroded lines there. He replaced these and we did all the connections. The quality of the connection has now dramatically improved, he has provided me with a test account to check to see if it is not my ISP that is bottlenecking things and has phoned me several times to check if things are working well which they are.
My connection now is up and running with a stable connection. Thank you Morris.
Telkom, if only you had more people like Morris and if only this problem could have been sorted out with the first few technicians the same way that he did it.