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Logged fault for landline 4 Thursdays ago. Since then, have had 3 smses saying they are aware and attending to problem. 2 wks after logging fault, phoned call centre for update, had to wait 25 mins on cell waiting for call to be answered.Annaliese said she could only escalate. Asked for supervisor, hung on for 20 mins, and was cut off. Went to Telkom shop at Eastgate to solve, they had a flood, only two employees working, queue out the door. Staff member gave me a phone and told me to call 10210 call centre. Hung on 15 mins, agent told me cant say what the problem is, because now part of a BULK FAULT.Asked for Supervisor, hung on 35 mins- (Siya) - who promised to get technicians to call me within an hour. Nothing to date. Sent email on Telkom website, got response from B Kgasapane, saying a 22 cable fault, took 3 weeks to assess, repair will begin in 4th week. Have sent 3 more follow up emails, no response. Got sms 10/12/15 saying fault resolved and a service questionaire? Phone line still broken, advised them on questionaire, and another email to Telkom site. It is now 12/12/2015, still no phone and no reasons why.