MS
Meagen S
1 reviews | Active since Apr 2014
02 Nov 2015, 13:59
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Telkom moble...WOW WHAT GOOD SERVICE......i received an email in September advsing me im due for an upgrade in a months time meaning October..Happy i was going to telkom 2 upgrage was advised im only due in November and if i upgrade i mst pay R100....R100 for upgrade....Than i go on friday..was advised i should come on monday as the system is not allowing the upgrade....go today...app has been approved,but there is a problem with scanning out the phine/sim...i should come back...go back at 1 was advised no there is an IT problem and im unable to get the phone as they waiting for IT and the Turnaround time is 24hrs...REALLY...1st ur email doesnt specify R100 fror Upgrade...Now the phone/sim is a problem...this IS PATHETIC REALLY...TO THINK THIS IS MY 3RD TIME TAKING MY PHONE CONTRACT...TO BE WITH TELKOM WITH 4YEARS AND THIS IS WHAT U GET!!!
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Telkom's replyOfficial
02 Nov 2015, 15:32Hello LISA07,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM163444.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM163444.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Telkom's reply02 Nov 2015, 15:32
Official
Hello LISA07,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM163444.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM163444.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,