VK
Vanessa K
1 reviews | Active since Jun 2014
08 Feb 2017, 00:11
.....
<p>It's been weeks since the technician came to my house to check the coverage and connection issues yet Telkom failed to advise me as to the solution from their side in the mean time I have more integrity and keep my account up to date I think it's only fair that they release my number and reimburse me for all the inconvenience and problems they caused. Or to mention the frustration even now my data is hardly touched </p>
Helpful (0)
Replies (3)0
Replies (3)
Telkom's replyOfficial
09 Feb 2017, 07:45Thank you for bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have escalated the incident and tasked our mobile team to attend and provide feedback.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Telkom's reply09 Feb 2017, 07:45
Official
Thank you for bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have escalated the incident and tasked our mobile team to attend and provide feedback.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Telkom's replyOfficial
10 Feb 2017, 15:34Dear customer ,
Hope you are well.
Please be advised that we have requested urgent assistance from our technical team regarding case ***0 and feedback will follow.
Kind regards
Telkom social media team
^IL
Best regards,
Telkom's reply10 Feb 2017, 15:34
Official
Dear customer ,
Hope you are well.
Please be advised that we have requested urgent assistance from our technical team regarding case ***0 and feedback will follow.
Kind regards
Telkom social media team
^IL
Best regards,
VK
Vanessa K's updateReviewer Update
24 Apr 2017, 01:39Now Telkom closed the case which they have been busy with since like forever and I am in still in schock that a so called reputable company treat a client like this I will keep in posting until you resolved I have provided my e mail but yet you don't care to correspond via that. Handel so that you can use the excuse of not being able to get hold of me please e- mail an acceptable cancellation invoice so that I can act on it I would like to get pass this horrible experience and surely you cannot charge me normal cancellation fees you have put me through enough I can afford to take my business elsewhere
VK
Vanessa K's update24 Apr 2017, 01:39
Reviewer Update
Now Telkom closed the case which they have been busy with since like forever and I am in still in schock that a so called reputable company treat a client like this I will keep in posting until you resolved I have provided my e mail but yet you don't care to correspond via that. Handel so that you can use the excuse of not being able to get hold of me please e- mail an acceptable cancellation invoice so that I can act on it I would like to get pass this horrible experience and surely you cannot charge me normal cancellation fees you have put me through enough I can afford to take my business elsewhere