TELECOMS1023 - CONSUMER ACT VIOLATION - MISLEADING AND FALSE ADVERTISING

On 6 September 2023 I received an e-mail from Saneh who informed met that we need to complete the attachment and update our details for the...TELKOM 1023 listing as per her e-mail. She further harassed me with calls. I explained that we list through Trudon after which she informed me that she noticed that we updated our details and the form is just to ensure that the company information is true and correct. Once I sent an e-mail asking if this is a free service she did not respond to the e-mail but instead gave me a call to inform that the service is free. Two weeks later I received an invoice for R14 400. I responded to the e-mail asking why we are being charged this amount for the free service. The contract is very misleading as it states in bold letters FRREE SERVICE: FREE TELKOM 1023 ENTRY. Underneath that in very small writing it states Service: 1 x Telkom entry and seven (notice no numerals) lines of company information. This is twelve month listing. And in even much smaller font further down below it states..."I am aware that I am being charged for my advertising on telecom1023 and not telkom 1023". Also..."I accept the product provide at the full cost of ...get this...no numeral....fourteen thousand four hundred rands only!! These people do not respond to important questions asked via e-mail. They phone you and deliberately lie to you on the telephone. Recently there was a consumer Talk by Pippa Hudson who advised on how to handle this. Follow the link to get the information on whom to contact. https://www.capetalk.co.za/features/211/consumertalk-with-wendy-knowler/430810/beware-****-telkom-directory-update-****-rears-its-head-again