NPS Score
-50
Recommended: Unlikely
Dec '25 - Nov '26
Frequently Asked Questions About Ted's Home Store
How is Ted's Home Store rated on Hellopeter?
Hellopeter has tracked Ted's Home Store across 79 reviews. Ted's Home Store hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Ted's Home Store? Write a review to help others decide.
Recent reviews (6)
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Share Your Experience1 reviews | Active since Jun 2021
Misrepresentation - Sold Demo lounge set as new. Demand Full Refund- Teds Appliance Discounters Pinetown - Extremely terrible quality and it's a grafton Everest brand
*Title: MISREPRESENTATION - Sold DEMO lounge as NEW - Demand FULL REFUND - Teds Appliance Discounters Springfield *Company:* Teds Appliance Discounters CC, 1 Waring Road, Springfield *Invoice No:* INV57212 *Date of Purchase:* 27/03/2025 *Amount:* R41,450.00 for 2 x HAILEY BF Addo Asphalt Fabric Recliner Suites On 27/03/2025 I purchased 2 brand new recliner lounge suites from Teds Pinetown. I paid R40,000 for the couches + R1,000 for fabric protection + R450 delivery. Within months the quality deteriorated. Both sets are sinking, making noises, creasing on armrests, and discoloring despite Scotchgard. I logged a complaint and Teds sent their own assessor on 15/07/2026. Job Card No: JOB5137. *The findings below were written by Teds' own assessor on their official job card:* 1. "Both 3 Div is sinking" 2. "Both 2 Div is sinking and noise / need puff up in the arms and backrest" 3. "Both 1 Div sinking and making noise creases under arm rest" I also wrote on their sheet: "PLEASE PROCESS A REFUND AS I WILL TAKE ANOTHER UNIT FROM YOUR COMPANY" and signed it. *Most importantly: Under "Guarantee" on their job card it states "DEMO STOCK".* I was NEVER informed at point of sale that I was buying demo/floor stock. I was sold and charged for BRAND NEW furniture. This is misrepresentation in terms of the Consumer Protection Act Section 29. Teds is now only offering to "repair" the same faulty couches. *I DO NOT accept a repair or a replacement of the same HAILEY model* as the quality is clearly defective and I was misled. *My requested resolution:* *A full refund of R40,000 for the 2 lounge suites* so that I can purchase furniture of proper quality elsewhere. I have attached: Invoice, Teds Assessment Job Card showing "DEMO STOCK" and the assessor's findings, and photos. Please assist me to get my refund. I refuse to accept another defective product.
1 reviews | Active since Jun 2021
Misrepresentation - Sold Demo lounge set as new. Demand Full Refund- Teds Appliance Discounters Pinetown - Extremely terrible quality and it's a grafton Everest brand
*Title: MISREPRESENTATION - Sold DEMO lounge as NEW - Demand FULL REFUND - Teds Appliance Discounters Springfield *Company:* Teds Appliance Discounters CC, 1 Waring Road, Springfield *Invoice No:* INV57212 *Date of Purchase:* 27/03/2025 *Amount:* R41,450.00 for 2 x HAILEY BF Addo Asphalt Fabric Recliner Suites On 27/03/2025 I purchased 2 brand new recliner lounge suites from Teds Pinetown. I paid R40,000 for the couches + R1,000 for fabric protection + R450 delivery. Within months the quality deteriorated. Both sets are sinking, making noises, creasing on armrests, and discoloring despite Scotchgard. I logged a complaint and Teds sent their own assessor on 15/07/2026. Job Card No: JOB5137. *The findings below were written by Teds' own assessor on their official job card:* 1. "Both 3 Div is sinking" 2. "Both 2 Div is sinking and noise / need puff up in the arms and backrest" 3. "Both 1 Div sinking and making noise creases under arm rest" I also wrote on their sheet: "PLEASE PROCESS A REFUND AS I WILL TAKE ANOTHER UNIT FROM YOUR COMPANY" and signed it. *Most importantly: Under "Guarantee" on their job card it states "DEMO STOCK".* I was NEVER informed at point of sale that I was buying demo/floor stock. I was sold and charged for BRAND NEW furniture. This is misrepresentation in terms of the Consumer Protection Act Section 29. Teds is now only offering to "repair" the same faulty couches. *I DO NOT accept a repair or a replacement of the same HAILEY model* as the quality is clearly defective and I was misled. *My requested resolution:* *A full refund of R40,000 for the 2 lounge suites* so that I can purchase furniture of proper quality elsewhere. I have attached: Invoice, Teds Assessment Job Card showing "DEMO STOCK" and the assessor's findings, and photos. Please assist me to get my refund. I refuse to accept another defective product.
1 reviews | Active since Oct 2020
Title: MISREPRESENTATION - Sold DEMO lounge as NEW - Demand FULL REFUND
Teds Appliance Discounters Pinetown Company: Teds Appliance Discounters CC, 1 Waring Road, Pinetown Invoice No: INV57212 Date of Purchase: 27/03/2025 Amount: R41,450.00 for 2 x HAILEY BF Addo Asphalt Fabric Recliner Suites On 27/03/2025 I purchased 2 brand new recliner lounge suites from Teds Pinetown. I paid R40,000 for the couches + R1,000 for fabric protection + R450 delivery. Within months the quality deteriorated. Both sets are sinking, making noises, creasing on armrests, and discoloring despite Scotchgard. I logged a complaint and Teds sent their own assessor on 15/07/2026. Job Card No: JOB5137. The findings below were written by Teds' own assessor on their official job card: "Both 3 Div is sinking" "Both 2 Div is sinking and noise / need puff up in the arms and backrest" "Both 1 Div sinking and making noise creases under arm rest" I also wrote on their sheet: "PLEASE PROCESS A REFUND AS I WILL TAKE ANOTHER UNIT FROM YOUR COMPANY" and signed it. Most importantly: Under "Guarantee" on their job card it states "DEMO STOCK". I was NEVER informed at point of sale that I was buying demo/floor stock. I was sold and charged for BRAND NEW furniture. This is misrepresentation in terms of the Consumer Protection Act Section 29. Teds is now only offering to "repair" the same faulty couches. I DO NOT accept a repair or a replacement of the same HAILEY model as the quality is clearly defective and I was misled. My requested resolution: A full refund of R40,000 for the 2 lounge suites so that I can purchase furniture of proper quality elsewhere. I have attached: Invoice, Teds Assessment Job Card showing "DEMO STOCK" and the assessor's findings, and photos. Please assist me to get my refund. I refuse to accept another defective product.
1 reviews | Active since Oct 2020
Title: MISREPRESENTATION - Sold DEMO lounge as NEW - Demand FULL REFUND
Teds Appliance Discounters Pinetown Company: Teds Appliance Discounters CC, 1 Waring Road, Pinetown Invoice No: INV57212 Date of Purchase: 27/03/2025 Amount: R41,450.00 for 2 x HAILEY BF Addo Asphalt Fabric Recliner Suites On 27/03/2025 I purchased 2 brand new recliner lounge suites from Teds Pinetown. I paid R40,000 for the couches + R1,000 for fabric protection + R450 delivery. Within months the quality deteriorated. Both sets are sinking, making noises, creasing on armrests, and discoloring despite Scotchgard. I logged a complaint and Teds sent their own assessor on 15/07/2026. Job Card No: JOB5137. The findings below were written by Teds' own assessor on their official job card: "Both 3 Div is sinking" "Both 2 Div is sinking and noise / need puff up in the arms and backrest" "Both 1 Div sinking and making noise creases under arm rest" I also wrote on their sheet: "PLEASE PROCESS A REFUND AS I WILL TAKE ANOTHER UNIT FROM YOUR COMPANY" and signed it. Most importantly: Under "Guarantee" on their job card it states "DEMO STOCK". I was NEVER informed at point of sale that I was buying demo/floor stock. I was sold and charged for BRAND NEW furniture. This is misrepresentation in terms of the Consumer Protection Act Section 29. Teds is now only offering to "repair" the same faulty couches. I DO NOT accept a repair or a replacement of the same HAILEY model as the quality is clearly defective and I was misled. My requested resolution: A full refund of R40,000 for the 2 lounge suites so that I can purchase furniture of proper quality elsewhere. I have attached: Invoice, Teds Assessment Job Card showing "DEMO STOCK" and the assessor's findings, and photos. Please assist me to get my refund. I refuse to accept another defective product.
1 reviews | Active since Feb 2015
Great after sales service 🌟🌟🌟🌟🌟
I bought a recliner chair from Ted’s in July last year (2025) on my brother and sister-in-law’s recommendation. Over the last 10 days the motorised function started giving problems- working, freezing, not working. I contacted the store and received great service. I live in Scottburgh and am unable to drive. So, they sent their guys down about a week after my contact and they confirmed the control was the problem. They replaced it and checked the chair. And all at No Cost! Brilliant! Thank you Ted’s Home Store
1 reviews | Active since Feb 2015
Great after sales service 🌟🌟🌟🌟🌟
I bought a recliner chair from Ted’s in July last year (2025) on my brother and sister-in-law’s recommendation. Over the last 10 days the motorised function started giving problems- working, freezing, not working. I contacted the store and received great service. I live in Scottburgh and am unable to drive. So, they sent their guys down about a week after my contact and they confirmed the control was the problem. They replaced it and checked the chair. And all at No Cost! Brilliant! Thank you Ted’s Home Store
1 reviews | Active since Dec 2017
Poor quality leather and unacceptable after-sales service – Ted’s Home Store
I purchased a leather lounge suite from Ted’s Home Store in October 2023 . Less than two years later, the leather is already cracking and perishing, which is completely unacceptable for a product at this price point. When I contacted the store for assistance, the in-store support was unhelpful and rude. I was referred to a WhatsApp number for after-sales support, which is extremely inefficient. Responses take days (sometimes longer), making proper communication very difficult—especially for someone who works full time and cannot constantly monitor WhatsApp. I initially reported the issue in July 2025, they kept asking me for pictures the insinuated that i caused the damage , they offered to fix one tear but said i must pay R1200. I asked them if its normal for the leather to be perishing and recieved no response at all. Due to work commitments and family issues, I could not continuously chase them. Now I am being told that my guarantee expired in November 2025, and they refuse to assist—despite the delays clearly being on their side. This feels like a deliberate tactic to run down the warranty period rather than provide genuine after-sales support. For a so-called quality leather lounge suite costing R52k, the durability and service are extremely disappointing. The entire suite is peeling and perishing and it cannot be repaired as the same thing will keep happening, this set is **** leather being sold as genuine leather. I would not recommend Ted’s Home Store based on poor product quality and even worse customer service.
1 reviews | Active since Dec 2017
Poor quality leather and unacceptable after-sales service – Ted’s Home Store
I purchased a leather lounge suite from Ted’s Home Store in October 2023 . Less than two years later, the leather is already cracking and perishing, which is completely unacceptable for a product at this price point. When I contacted the store for assistance, the in-store support was unhelpful and rude. I was referred to a WhatsApp number for after-sales support, which is extremely inefficient. Responses take days (sometimes longer), making proper communication very difficult—especially for someone who works full time and cannot constantly monitor WhatsApp. I initially reported the issue in July 2025, they kept asking me for pictures the insinuated that i caused the damage , they offered to fix one tear but said i must pay R1200. I asked them if its normal for the leather to be perishing and recieved no response at all. Due to work commitments and family issues, I could not continuously chase them. Now I am being told that my guarantee expired in November 2025, and they refuse to assist—despite the delays clearly being on their side. This feels like a deliberate tactic to run down the warranty period rather than provide genuine after-sales support. For a so-called quality leather lounge suite costing R52k, the durability and service are extremely disappointing. The entire suite is peeling and perishing and it cannot be repaired as the same thing will keep happening, this set is **** leather being sold as genuine leather. I would not recommend Ted’s Home Store based on poor product quality and even worse customer service.
1 reviews | Active since Dec 2016
Arrogant staff at teds store springfield park
Good day.i have being trying to make enquiries regarding a sofa set from Teds springfield only to be connected to a very rude and arrogant salesman ANDREW.he tells me there's just 2 sales man at the store so they cannot return our calls.so why advertise everywhere yet there's no 1 to assist us.i tried calling numerous times to call back and he keeps cutting off my calls. absolutely bad service.
1 reviews | Active since Dec 2016
Arrogant staff at teds store springfield park
Good day.i have being trying to make enquiries regarding a sofa set from Teds springfield only to be connected to a very rude and arrogant salesman ANDREW.he tells me there's just 2 sales man at the store so they cannot return our calls.so why advertise everywhere yet there's no 1 to assist us.i tried calling numerous times to call back and he keeps cutting off my calls. absolutely bad service.