Misrepresentation - Sold Demo lounge set as new. Demand Full Refund- Teds Appliance Discounters Pinetown - Extremely terrible quality and it's a grafton Everest brand

*Title: MISREPRESENTATION - Sold DEMO lounge as NEW - Demand FULL REFUND - Teds Appliance Discounters Springfield

*Company:* Teds Appliance Discounters CC, 1 Waring Road, Springfield *Invoice No:* INV57212 *Date of Purchase:* 27/03/2025 *Amount:* R41,450.00 for 2 x HAILEY BF Addo Asphalt Fabric Recliner Suites

On 27/03/2025 I purchased 2 brand new recliner lounge suites from Teds Pinetown. I paid R40,000 for the couches + R1,000 for fabric protection + R450 delivery.

Within months the quality deteriorated. Both sets are sinking, making noises, creasing on armrests, and discoloring despite Scotchgard.

I logged a complaint and Teds sent their own assessor on 15/07/2026. Job Card No: JOB5137.

*The findings below were written by Teds' own assessor on their official job card:* 1. "Both 3 Div is sinking" 2. "Both 2 Div is sinking and noise / need puff up in the arms and backrest" 3. "Both 1 Div sinking and making noise creases under arm rest"

I also wrote on their sheet: "PLEASE PROCESS A REFUND AS I WILL TAKE ANOTHER UNIT FROM YOUR COMPANY" and signed it.

*Most importantly: Under "Guarantee" on their job card it states "DEMO STOCK".* I was NEVER informed at point of sale that I was buying demo/floor stock. I was sold and charged for BRAND NEW furniture. This is misrepresentation in terms of the Consumer Protection Act Section 29.

Teds is now only offering to "repair" the same faulty couches. *I DO NOT accept a repair or a replacement of the same HAILEY model* as the quality is clearly defective and I was misled.

*My requested resolution:* *A full refund of R40,000 for the 2 lounge suites* so that I can purchase furniture of proper quality elsewhere.

I have attached: Invoice, Teds Assessment Job Card showing "DEMO STOCK" and the assessor's findings, and photos. Please assist me to get my refund. I refuse to accept another defective product.