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Junaid S

1 reviews | Active since Oct 2020

06 Aug 2026, 20:30

Title: MISREPRESENTATION - Sold DEMO lounge as NEW - Demand FULL REFUND

Teds Appliance Discounters Pinetown Company: Teds Appliance Discounters CC, 1 Waring Road, Pinetown Invoice No: INV57212 Date of Purchase: 27/03/2025 Amount: R41,450.00 for 2 x HAILEY BF Addo Asphalt Fabric Recliner Suites On 27/03/2025 I purchased 2 brand new recliner lounge suites from Teds Pinetown. I paid R40,000 for the couches + R1,000 for fabric protection + R450 delivery. Within months the quality deteriorated. Both sets are sinking, making noises, creasing on armrests, and discoloring despite Scotchgard. I logged a complaint and Teds sent their own assessor on 15/07/2026. Job Card No: JOB5137. The findings below were written by Teds' own assessor on their official job card: "Both 3 Div is sinking" "Both 2 Div is sinking and noise / need puff up in the arms and backrest" "Both 1 Div sinking and making noise creases under arm rest" I also wrote on their sheet: "PLEASE PROCESS A REFUND AS I WILL TAKE ANOTHER UNIT FROM YOUR COMPANY" and signed it. Most importantly: Under "Guarantee" on their job card it states "DEMO STOCK". I was NEVER informed at point of sale that I was buying demo/floor stock. I was sold and charged for BRAND NEW furniture. This is misrepresentation in terms of the Consumer Protection Act Section 29. Teds is now only offering to "repair" the same faulty couches. I DO NOT accept a repair or a replacement of the same HAILEY model as the quality is clearly defective and I was misled. My requested resolution: A full refund of R40,000 for the 2 lounge suites so that I can purchase furniture of proper quality elsewhere. I have attached: Invoice, Teds Assessment Job Card showing "DEMO STOCK" and the assessor's findings, and photos. Please assist me to get my refund. I refuse to accept another defective product.

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Replies (1)
JS
Junaid S's update19 Aug 2026, 11:52
Reviewer Update
To date, we have received no meaningful feedback regarding this matter. The last communication we received indicated that the unit would be collected and repaired; however, no further updates have been provided.
I contacted Teds Head Office today and spoke with Alisha. When I requested the direct contact details of the Manager, Andrew Mileham, I was informed that this information could not be provided. The explanation given was that her Team Leader had advised against releasing his contact details. This response was concerning, particularly given that a manager would ordinarily be expected to assist in resolving matters of this nature.
I then requested to speak with the Team Leader. During the transfer process, the call was disconnected. After calling back, Alisha transferred me to Cassandra. When I asked whether she was the Team Leader, she initially advised that she worked in administration. After further discussion, she indicated that she held a supervisory or team leadership role, although her explanation remained unclear.
Unfortunately, this interaction did not result in any assistance, clarity, or progress toward resolving the matter. Cassandra stated that Andrew Mileham is aware of the dispute, which raises the question of what actions, if any, have been taken to address it. Numerous emails have been sent to the various addresses provided, yet we continue to receive no response and no indication of any efforts being made to resolve this issue.
At this stage, the ongoing lack of communication, accountability, and customer support is extremely disappointing. We urgently require a clear update on the status of this matter and confirmation of the actions being taken to bring it to resolution. We have the proof on the REPAIR invoice that shows this unit is a DEMO stock , the sales invoice on the purchase date does not have it there , WHY? . They have ****** us with information and charged us exorbitantly with the price for a DEMO stock. If we had known it to be used we would have never purchased the unit, which is why that unit is deteriorating so bad .