Based on recent customer reviews, TaxTim is widely praised as a simple, guided alternative to filing directly with SARS. Users highlight the step by step questionnaire, plain language explanations, IRP5 and IT3 imports, affordable fees and the new TimAI chatbot, with many reporting faster refunds and reclaimed money missed by auto assessments. Frustration centres on the helpdesk, where ticket only support, no phone line, delayed or inconsistent replies and confusion around package pricing and duplicate charges left some paying customers stuck near deadlines.
Replied to 75% of negative reviews
Reply time on negative reviews: 56h 53m
TrustIndex
5.7
Reply Time
51h 12m
NPS Score
68
Recommended: Very Likely
Replied to 75% of negative reviews
Reply time on negative reviews: 56h 53m
Nov '25 - Oct '26
Frequently Asked Questions About TaxTim
What do customers say about TaxTim?
Based on recent customer reviews, TaxTim is widely praised as a simple, guided alternative to filing directly with SARS. Users highlight the step by step questionnaire, plain language explanations, IRP5 and IT3 imports, affordable fees and the new TimAI chatbot, with many reporting faster refunds and reclaimed money missed by auto assessments. Frustration centres on the helpdesk, where ticket only support, no phone line, delayed or inconsistent replies and confusion around package pricing and duplicate charges left some paying customers stuck near deadlines.
Is TaxTim trustworthy?
TaxTim has a TrustIndex of 5.7 out of 10 on Hellopeter, based on 47 reviews in the last 12 months. They reply to 75% of negative reviews, typically within 56 hours 53 min. Hellopeter has tracked TaxTim across 515 total reviews. How is the TrustIndex calculated? →
Recent reviews (47)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
Not happy!
I had a good experience until this week. The help desk has not replied regarding a ticket opened last week Thursday due to not being able to login. There is no direct email address. No phone number. And WhatsApp is pure AI that admits it cannot help in any way. I am not able to submit my husbands tax as I can't login and I can't post a ticket on his profile because he can't login!!!! The system seems to have error loops that leave out any human that is able to fix it. Unfortunately I already paid for my own Tax filing and have not yet submitted due to this incredibly frustrating issue. Taxtim needs actual humans to actually communicate with their paying customers. Such a pity because I have always raved about how easy it is. And now it's not. Why is it so hard to get a reply from a human?????
1 reviews | Active since Oct 2026
Not happy!
I had a good experience until this week. The help desk has not replied regarding a ticket opened last week Thursday due to not being able to login. There is no direct email address. No phone number. And WhatsApp is pure AI that admits it cannot help in any way. I am not able to submit my husbands tax as I can't login and I can't post a ticket on his profile because he can't login!!!! The system seems to have error loops that leave out any human that is able to fix it. Unfortunately I already paid for my own Tax filing and have not yet submitted due to this incredibly frustrating issue. Taxtim needs actual humans to actually communicate with their paying customers. Such a pity because I have always raved about how easy it is. And now it's not. Why is it so hard to get a reply from a human?????
1 reviews | Active since Jul 2017
Eezy, peezy, Taxtim Taxreturn, e-filing easy
So, I officially signed up using TT with the previous years financial tax period because I was just hopelessly lost when it came to filing my own return via the portal. Not only did my first submission through TT rp9vide me an easy experience, they also managed to get me some money back. This year, I've been putting it off until today (because SARSstarted sending reminders), in addition to those reminders, TT also reminded me to file my return and as easy as 1, 2, 3... it took me roughly 10 - 15 minutes max, and my return was completed with the possibility of a refund. So convenient, user-friendly, and easy. That in addition to the AI assistant thay makes understanding a particular question that much better. Thanks TT, yours in taxfiling Regards, ***
1 reviews | Active since Jul 2017
Eezy, peezy, Taxtim Taxreturn, e-filing easy
So, I officially signed up using TT with the previous years financial tax period because I was just hopelessly lost when it came to filing my own return via the portal. Not only did my first submission through TT rp9vide me an easy experience, they also managed to get me some money back. This year, I've been putting it off until today (because SARSstarted sending reminders), in addition to those reminders, TT also reminded me to file my return and as easy as 1, 2, 3... it took me roughly 10 - 15 minutes max, and my return was completed with the possibility of a refund. So convenient, user-friendly, and easy. That in addition to the AI assistant thay makes understanding a particular question that much better. Thanks TT, yours in taxfiling Regards, ***
1 reviews | Active since Oct 2026
*** / Good and simple
***: Great automation tool for a simple tax filing. The plain language explanations on sections is very helpful. For example, the SARS form is often unclear on a few things such as whether one includes the half share of sale proceeds on the sale of a primary residence, or the full amount. TaxTim provides clear answers taking out the guess work.
1 reviews | Active since Oct 2026
*** / Good and simple
***: Great automation tool for a simple tax filing. The plain language explanations on sections is very helpful. For example, the SARS form is often unclear on a few things such as whether one includes the half share of sale proceeds on the sale of a primary residence, or the full amount. TaxTim provides clear answers taking out the guess work.
1 reviews | Active since Jul 2025
Disappointing Service
I have been trying to get assistance from Tax Tim, their helpdesk is not helpful at all, the consultants give you varying advice and even though they warn of delays with responses, it is extremely frustrating. They also swing from one consultant to another - so for example, one day someone will help only to find when someone EVENTUALLY comes back to continue on your ticket, it has been assigned to someone else and the whole process has to start again from the beginning - bearing in mind, I have already paid them for the (non)service. Am just so disappointed.
1 reviews | Active since Jul 2025
Disappointing Service
I have been trying to get assistance from Tax Tim, their helpdesk is not helpful at all, the consultants give you varying advice and even though they warn of delays with responses, it is extremely frustrating. They also swing from one consultant to another - so for example, one day someone will help only to find when someone EVENTUALLY comes back to continue on your ticket, it has been assigned to someone else and the whole process has to start again from the beginning - bearing in mind, I have already paid them for the (non)service. Am just so disappointed.