Not happy!

I had a good experience until this week. The help desk has not replied regarding a ticket opened last week Thursday due to not being able to login. There is no direct email address. No phone number. And WhatsApp is pure AI that admits it cannot help in any way. I am not able to submit my husbands tax as I can't login and I can't post a ticket on his profile because he can't login!!!! The system seems to have error loops that leave out any human that is able to fix it. Unfortunately I already paid for my own Tax filing and have not yet submitted due to this incredibly frustrating issue. Taxtim needs actual humans to actually communicate with their paying customers.

Such a pity because I have always raved about how easy it is. And now it's not.

Why is it so hard to get a reply from a human?????