Wrongfully debited by Supersonic Fibre

We waited almost a year for supersonic to install our Fibre. After using their free LTE router they provided, they told us they are cutting our internet. We had notified and provided supersonic with all details, they had not communicated back to us until they decided to no longer provide us internet. We had then decided to cancel and went with Webafrica, who has be efficient and easy to work with.

Supersonic then debited us R2500 for the "free" LTE router, when we recieved written communication that they would collect the router and NOT debit. This matter has been escalated but not resolved. We have been waiting for feedback and for our money back, which we have written proof we would receive, but we have still received nothing.

This has been a long year of bad service and poor communication from Supersonic.

We will take this further if we do not receive our money back.