Based on recent customer reviews, SPF is facing significant dissatisfaction across its fibre and connectivity services. Customers consistently mention unresolved technical faults, prolonged installation delays, and difficulty reaching support through phone, WhatsApp, and email channels. A recurring theme involves billing disputes, including unexpected charges, debit order issues, and being pursued for payment despite cancellations. Several customers describe feeling tossed between Supersonic and Vuma without resolution. The tone suggests an erosion of trust, with many indicating they have switched or intend to switch to alternative providers offering more responsive service.
NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About SPF
How is SPF rated on Hellopeter?
Hellopeter has tracked SPF across 1,029 reviews. SPF hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used SPF? Write a review to help others decide.
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2026
Useless contracter. Who cant be trusted
Utterly useless provider. Promises to be present between 8am and 20h00. Noe is 19h21. Been trying to get hold of them for about an hour. Sorry we clossed cant help you. Wrll **** them. I will go elsewhere and many friends are in IT as managers. **** SUPERSONIC
1 reviews | Active since Aug 2026
Useless contracter. Who cant be trusted
Utterly useless provider. Promises to be present between 8am and 20h00. Noe is 19h21. Been trying to get hold of them for about an hour. Sorry we clossed cant help you. Wrll **** them. I will go elsewhere and many friends are in IT as managers. **** SUPERSONIC
1 reviews | Active since Jul 2010
Premiums increased without authorization
They make changes to a fixed term contract unilaterally without written consent. It's a breach of contract.
1 reviews | Active since Jul 2010
Premiums increased without authorization
They make changes to a fixed term contract unilaterally without written consent. It's a breach of contract.
1 reviews | Active since Aug 2020
Mtn is useless.
The most useless network provider the is , should have stuck with rain there was no problems and their customer service was on point. Where is mtn very rude consultants and management.. Refuse to help you.
1 reviews | Active since Mar 2026
Unsatisfied customer
I'm not satisfied with the services I had with my fiber line with supersonic in July 2025 my fiber line was giving problems I reported it via WhatsApp and I didn't know what to do because they said it's been escalated to the technical team so from the 25 July 2025 until the day I canceled the subscription with them I never received any response from them now they want me to pay them a huge amount how do I pay for something that doesn't work the new service provider had to replace the ont because the ont that I had with supersonic was faulty.
1 reviews | Active since Mar 2026
Unsatisfied customer
I'm not satisfied with the services I had with my fiber line with supersonic in July 2025 my fiber line was giving problems I reported it via WhatsApp and I didn't know what to do because they said it's been escalated to the technical team so from the 25 July 2025 until the day I canceled the subscription with them I never received any response from them now they want me to pay them a huge amount how do I pay for something that doesn't work the new service provider had to replace the ont because the ont that I had with supersonic was faulty.
1 reviews | Active since Jun 2025
Supersonic fiber
We have been waiting a month for this people to install the fiber. Since the 13th of November we have been telling them that we did not get an installation done between supersonic and vuma I get tossed around and no real solutions are being given as to how long we must still wait. I have been calling them for the whole month explaining the situation over and over and all I get is "we apologize for the inconvenience" or "we have escalated it and the revelent department will contact you. This people has no integrity at all. I don't know how long we suppose to wait now. I want to cancel the installation and they had the nerve to tell me if the fiber has been used I will not be reimbursed. Really who can I use their services if nothing has been installed. Supersonic fiber has the worst service I have ever encountered.
1 reviews | Active since Jun 2025
Supersonic fiber
We have been waiting a month for this people to install the fiber. Since the 13th of November we have been telling them that we did not get an installation done between supersonic and vuma I get tossed around and no real solutions are being given as to how long we must still wait. I have been calling them for the whole month explaining the situation over and over and all I get is "we apologize for the inconvenience" or "we have escalated it and the revelent department will contact you. This people has no integrity at all. I don't know how long we suppose to wait now. I want to cancel the installation and they had the nerve to tell me if the fiber has been used I will not be reimbursed. Really who can I use their services if nothing has been installed. Supersonic fiber has the worst service I have ever encountered.