WOW...Beyond disappointed

SIR / MADAM

Wow…after so many expensive telephone calls from Europe to ask why you suspended the fibre service, your technical department said the service is SUSPENDED. I am told I must talk to customer care. After so much long waiting (expensive) your customer service said the line is NOT SUSPENDED any more because the money you were supposed to collect from our bank account and which for some reason “bounced” has been repaired/collected. But now the billing department is UNABLE to restore the service because they are "NOT ALLOWED" to contact Technical Department. They need me to call Technical Department personally to tell them to put the service ONLINE from OFFLINE. I asked why can your departments not contact eachother? Why must I be the messenger between your departments?? Why is billing department ‘not allowed” to contact technical department and tell them to put a service online? How pathetic! I write this while I hold for my 40th or so minute from Europe waiting for technical department to respond! I see on Hello Peter your "Supersonic" service in rated 1 star from 1837 reviews! As I speak to technical department right now, the nice lady said the service is “not connected” and I must be transferred to customer service! So lets recap: Tech Dept said i must talk to Customer Service or Billing, who in turn sent me to Tech department and now tech department wants to send me to customer service. I explained to her that I need HER to kindly talk to whoever is needed, and not pass me onto another agent in another department. I explained that departments should be able to talk to each other. Especially if I am abroad and spending so much money to-ing and froing between departments Finally she understood and said she will escalate the issue. The case number is CAS439291. The time is 1947pm on 20th February. The first time this matter was reported was 36 hours ago and the service was promised to be restored this morning, which it wasn't. Malcolm Scerri, Christo Streak