Would not recommend Supersonic

***-C1C9B8 Thabiso and others. LTE/4G Had a connection issue and reached out for assistance, gave all the required information as well as possible troubleshooting guides. Was on hold for more than 2 hours with no progression. Reached out again after 4 hours and had to provide the exact same information and yet no connection, also had to repeat identical procedures multiple times. Did not mention any area outages and the engineer/technician does not seem to be competent to find a solution. Friendly service, however we are paying for internet that isn't working.