Worst Fibre provider

This is the second time my fibre line is disconnected . As per Supersonic’s Consultants the lead time for this query to be resolved is 24-72 working hours , it is now way past that ! To make matters worst , I use my own resources to contact you to follow up since there was no communication within this 24-72 hour period, the consultant still cannot give me a turnaround time or date! And informs me that the ticket is sitting with a different department so he cannot advise. So my question is this, If the people at supersonic cannot give me an answer then who will? Must o physically pop up at the offices in order to get assistance on this matter? The best part is this , the first consultant when reporting the issue, suggests that I try to fix the line on my own instead of sending out a technition??? Please get your facts straight as I do not believe that I work for Supersonic !!! The last issue I had took nearly two weeks to sort out! Meaning two weeks without any internet connection, I have appealed for you to revise my monthly fee as I basically had no service from you during that period , but my emails went unanswered.So please , I will appreciate it if you can keep your promise of being a service provider and send a technition to sort out my connection ASAP! You have directly impacted the running of my business and work !!! This is my reference number CAS-914735-Z5T0H0