Warning for anyone who is considering supersonic fibre

Once again (it’s a monthly thing) our fibre has down for almost a week. Spent an hour on the phone with them for them to tell me it’s not their fault but the fault of the previous isp and they would be sending the matter to them. I phoned said isp and got told they will just send it back cos it isn’t them. Phones sonic back and get told yes, the senior technician agrees, it isn’t said isp fault. I even got thanked for “helping them”.... at this point we have cancelled and are willing to pay to have a completely different fibre line and box installed. We are ripping out anything to do with sonic. This isn’t a post because I want them to “resolve” anything. It is a warning to anyone who is looking for fibre, to STAY AWAY FROM SONIC. I don’t want them to phone me, try fix anything or be in contact with me at all. We have just had enough now.