Useless tech support

This is one of most frustrating experiences I have ever had! All I need is have my line activated but then tech support tells me to configure my router, the next support tech tells me that the line is not active and that they need to activate the line. THIS IS WHAT I HAVE BEEN TELLING YOU!!!!! After my second attempt at calling them, exactly the same F'ing thing. The router needs to be configured, the second tech tells me that the line is not active and some will call me back. After 12 hours, I decided to call for a 3rd time but this time I adamant to speak to management. There was a Brian who considered himself a manager, after he kept me on hold for 2 hours!!! (not even over exaggerating) my phone killed the call after 1h59 minutes so I had to call AGAIN only to find that Brian left at 1pm, this was about an hour into my 2 hour hold!!! Who does this????

Supersonic you better get in touch with me and sort out your ****, I'm getting very, very ****ed off now.