Unprofessional and unacceptable service delivery!

We app**** for our account on 10/06/2021 and have still not received our router. We had to contact Link Africa ourselves to get the line installed, but keep getting stuck with Supersonic not carrying their weight. During this pandemic, where people are forced to work remotely, we find it quite pathetic and unprofessional that Supersonic has not jumped in to try and assist clients quicker. We phone them on a daily basis to try and escalate the matter without success. And most ridiculous of all, the project coordinator, who allegedly manages the entire installation and delivery of the router, cannot be contacted directly and does not reply to his fellow colleagues on the numerous emails and tickets lodged. Unacceptable service delivery!