Unacceptable Service

Cant be worse. Internet down so eventually got through. The fastest speaking agent puts you on hold to escalate and answers tafter a while as Case Manager just to say a techician will be allocated and they will come home in 24-48 hours to rectify.

Followed uo now after 24 hours..the story now is a techie is allocsted withon 48 hours who, when they look at schedule will cole according to availability. So that could take...well, how long is a piece of string!!

What a pity! When there is sn alternative, I guess Im gone!