Thank you Thandeka Dlamini from MTN SUPERSONIC!

This is a mixed review of MTN Supersonic Internet. After 2 weeks of trying to sort out a downgrade of my package. Over R200 worth of Airtime Spent phoning MTN (Always experiencing "High Call Volumes") and speaking to many consultants I managed to get through to a consultant called Thandeka Dlamini.

The 5 stars of this review goes specifically to this consultant. Thandeka was able to assist in resolving my downgrade within 10 minutes. Wish I was able to speak to Thandeka from the start. This would have saved me time and money!

Keep up the good work Thandeka. I commend you for going out of your way to assist me and resolve my query. THANK YOU THANDEKA!

As for MTN SUPERSONIC CUSTOMER SERVICE. This is a painful process. Long waiting times to get through to a consultant. When you do get through, the consultants were not able to help me efficiently, each one giving me a different story.

Great Internet from Supersonic, however, their customer service is far from that.