Terrible Terrible Service from Kwanele Zuma at Supersonic

I have been dealing with a team of complete *********** employees at super sonic.

They have an extremely bad costumer service center. No manager is ever available to take any calls. I have been dealing with a situation where my Vumatel Fiber router does not seem to work. Supersonic does not know what the issue is, Vumatel does not know what the issue is either.

A manager called Kwanele Zuma is dealing with my case. The assistance is not there, the service is not there. "Call Back"requests have been send for 7 days in a row with no luck. Demanding that I will stay online and wait to speak to Kwanele Zuma i have to hold the line for +/- 60 min+. This is the worste costumer service I have ever experienced.

7 - 14 working days is not a true representation of their turnaround time. I have waited 21 days now for service.

I have no words. The issue now is, no one will do anything to help.

I would highly recommend everyone that wants to sign up with a new fiber line go to anyone else. Supersonic is not worth the trouble and frustration.

Terrible Terrible Service.