terrible service

The service is very poor and they dont respect their clients. on the 11th September 2020 I paid the R395 to install the fibre and they called me and advised me that they will come on Saturday to install at 13h00 and they did not pitch and nobody advised me that they cancelled the appointment. on the 14th September 2020 they came and installed the fibre but no connection. They sent one of the their guys in the afternoon on Monday the 14th September 2020 to do that connection on the poles outside. The name of that guy is Phumlani and he advised me that they cannot connect because the poles are not working the people who was doing the poles they've done nonsense. so he left without doing anything. on th 15th September 2020 I called and I spoke to Sakhile who advised me that he will come back to me since Im still waiting and I already paid for this fibre. Today I spoke to one of the consultation he advised me that he will send an email to technicians and when I asked him to give me the number for those technicians he said he doesn't have he will send an email and when I asked for email address he is telling me that they are using microsoft teams so cannot contact them. i asked to speak to his senior he said his manager is in the meeting so nobody can help me. I am very disappointed because I know they take advantage of townships, why they install the poles which are not working how can you take money from us without check your poles whether are working or not.