Supersonic/Vumatel - Pathetic Services

My wifi has been off since the 28th July 2020, every time I call the customer care for supersonic on *** you hold on forever and when you do get to speak to a consultant, they keep telling me everything shows on and active on their side, the more i explain to them that none of our device can pick up the wifi, the more they come with a different excuse. I have been calling them every day since the 28th July, when i called on the 29th, the consultant told me that the server was down and that it should be okay during the cause of the day. I called them the 30th July still nothing is working.

I called them again on the 2nd Aug eventually i got a reference number IS****3442 the consultant Nokwanda advised that they will get the technical team to investigate and have a technician sent to my home to have it sorted in 24 hours. 24hrs has passed and no one called to check if its in working order.

Yesterday the 4th Aug, spent more than half again on the phone with supersonic customer care and still nothing has been done.

They are trying to tell me that everything is okay ion there side and they have escalated the problem to VUMATEL

Both Supersonic and Vumatel services are pathetic.

I want my wifi sorted immediately with no excuses as i now have to lay out extra money on data for my entire family and still need to pay the wifi at the end of this month.

I event sent an email and have had no feedback re this matter.

The whats-app number they provide is of no use, coz when you select the option 4 for technical support, you get a auto reply saying you should contact the customer care, which in my experience has already proven themselves as useless. This is pathetic services!!!!!!