#supersonicmustfall

Placing a 50MPS Fiber order with Not so Supersonic was the biggest mistake. I was with Cool Ideas and decided to change due to lagging speeds. I regret every second of my foolish choice. I have been without internet for 3 days. The waiting time at the call centre is 45-60 minutes ,the agents don't know whats going on and you are passed from pillar to post. You don't get responses on the whatsapp group. I am night 4 with no line and no clear answer. Cool ideas will reactivate me in the morning and I will simply up my line speed because their service is immaculate. Supersonic is the most awful customer experience I have had. No one has tried to retain my business or resolve my order issue. So long Supersonic