Supersonicfiber offline for 10 days with no resolution

My client number F00379,

I was migrated from Nepic to Supersonic a couple of weeks back. I have had no internet for 10days and counting to date. When i call the support line no you hold for a minimum 10minutes(horrible), then I get through to a support person who is not able ASSIST me with my connectivity and they drop the call every time.

I want Supersonic to release my line immediately so that i connect with a credible service provider. I send and email to cancel my contract last week and no response or acknowledgement of my email to date as well. Your service is horrible and i want out of this nonsense month to month contract. Its costing me a lot of money to stay connected for my kids to do they school work and also to run my business ....and you still have the nerve to send me an invoice for the month when i am disconnected with no help.