Supersonic worst service provider award

We have recently relocated (same town, different suburb), after I have given Supersonic a month notice, it took 2 weeks for them to have the fibre installed. It took another week for the new router to be delivered. Now after another another week of numerous calls to the call centre, complaints on twitter and Facebook (even after the CEO himself promised to follow up we still get the same message "Your order has been escalated to Vumatel, I will request coordinater to contact you with feedback".