SUPERSONIC - WAKE UP TO SERVICE

We signed up with Supersonic for fibre, firstly they don't tell you how long the process is prior to your fibre being activated nor do they advise when the router will be delivered. Vodacom was excellent in installing the fibre but we are still not connected. I have wasted several phone calls, speaking to numerous people. Apparently their Project Co-Ordinator - Thembi is dealing the router and fibre, twice she has been asked to call me back. The service is absolutely non-existent, everyone refers you to the next person with no resolution. No-one is willing to accept responsibility and as for Thembi, she needs to do her job, not sure how she retains it. If you want to work in the service industry then your customers are NO 1 so treat them with the service they deserve. I am honestly so disappointed with the lack of urgency to resolve this matter or to return a customer call. TAKE A LOOK AT YOUR SERVICE, IT NEEDS TO BE RAMPED UP.