SUPERSONIC THE WORSE SERVICE

WOW the service and staff is pathetic 9and *********** - I have a prepaid fibre that you need to buy a voucher - I called the call centre on the 17.11.2020 and was given bank details that i need to pay the R399 and send the POP and then my voucher will be activated thats what i was told by the agent - i did this immediately and after an hour my service still not connected - I called again and was told oh the POP received and will resend must give it 2 hours .... another *********** agent - after calling the centre for the 3rd time on the 17th nov 2020 i spoke with a guy that then explained i was never suppose to pay in the std bank details cause im with Vuma Reach and i should go buy a voucher at a easy pay shop - I did that and my service connected - the problem is my R399 need to be refunded and up until today promises are made by agents and not fulfilled - no body can give you an answer or proper feedback and extremely frustrating that i need to wait for my OWN money to be paid inmy account tht belongs to me - I 9was made promises that managers will call me back but it NEVER happenes - i call the centre every second day and nothing happens - i dont get a call back i dont get my problem resolved NOTHING happens the managers dont even have the decensy to call back - HOW can you run a business like that *********** agents as WELL AS *********** managers