AS
A S

1 reviews | Active since Jun 2018

01 Jul 2021, 22:49

Supersonic = Super poor service

Supersonic -Super-*******……. AVOID AT ALL COST. Ordered fibre service 19/6/21 and specifically asked to be up and running by 30/6/21 .. Today still nothing, no response, no client service, useless WhatsApp chatbot. The worst experience ever and I haven’t even started using their service. Just don’t care, no one takes responsibility, spoke to Zanele, Thembeka, Zinhle, Tando all a waste of time thank goodness they not in my employ… they just don’t care about the client or even think about assisting, scripted excuse after excuse..if you want frustration and to be annoyed big time go to Supersonic. And please do not respond with the excuse of privately contacting me cause you did not bother to do so from the 19/6 to 1/7… pathetic. Btw I send them a cancellation I won’t spend a cent with this company

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Replies (1)
AS
A S's update03 Jul 2021, 15:26
Reviewer Update
After another 3 days they have still not resolved or even bothered to respond to offficial complaints, vumatel escalations, formal notes and several call to the most *********** call Centre staff in the world. 3 days after cancellation they sent me a note to say they working hard to provide me a service which ima waiting for and overdue since 19/6/21… really if anyone buys from this com you have yourself to blame. Be warned