Supersonic STAY CLEAR

I have been using Supersonic since Jan, was quite pleased with Bandwidth and latency. My daughter started Varsity at the beginning of March so app**** for line with Supersonic. Fibre was already in the building, so no need for install. Simply provisioning from fibre operator and activation. Been told for a week and a half now that the line is active, yet no service. Been promised numerous callbacks and have received none. Seriously cheesed off!!! Asked to speak to someone with authority and apparently agent can't redirect calls. Can't give any numbers either for someone in charge. They can simply escalate.... Which is a big void in their system... Escalation falls on blind eyes or nobody actually cares about service. I have now given them 24 hrs to resolve else canceling order and my home line. If resolved I will return with follow up. At present I would suggest going with any other ISP... Stay clear of Supersonic, they don't seem to care about retaining customer base.