SUPERSONIC SHOCKING. SERVICE.

In the beginning of February 2021 I have app**** for a 20/20 fibre line. Within 4 days I received my router and a few days later the fibre line was installed. On the 19th of February the fibre line was activated. The consultant who did the activation informed me that a 10/2 fibre line was activated. After 10 calls with the regards to an incorrect fibre speed, I was allocated ref nr CAS***P6F3C5 and told it will be resolved within 24 to 48 hours.

I also sent a request via emails, to have the fibre line cancelled, with no response.

I was also billed for a 20/20 fibre line which does not correspond with the speed I receive. The billing reference complaint nr is CAS517447F5G3C4. Every time I call I'm told it is receiving attention.

This is SHOCKING SERVICE!!!!