Supersonic requires s****s

I am at a loss for words with this company, I have given my details for assistance with regards to my internet access being declined, each time I called no one could tell me when my 28 day voucher will be depleted after 5 days of back and forth and all my airtime being wasted, someone was able to tell me there is nothing wrong with the Fibre connection it's my voucher, made the payment today but waiting on someone to assist so when I tell them my airtime has depleted they redirect you to the whatsapp line but no one responds immediately, I have to wait, this is not on, does this service only affect the Mitchells Plain area, are the people s****ed enough to handle the inquiries, bear in mind, this is the 2nd month only and I'm already tired of the journey...