SUPERSONIC ****py Service

Supersonic is serviced by Linteg Fibre but Supersonic as a company is extremely poor when it comes to service delivery and attending to customers queries related to down times.

We know internet is a Zero tolerance down time especially now that we are working from home. Acceptable that most companies close on weekends but I have been hitting walls trying to get Supersonic to send a technician to come fix my failing router and have had to rely on mobile hot spotting for all Teams meetings.

All my calls are answered but the same message, "we really apologize sir, we are still waiting for a response to your escalated matter" I don't know how many times I have phoned to get stuck to the same response. These people have frustrated me and I do not wish for anyone to go through the same experience.