Supersonic Pathetic Service

I cancelled my line (CRM:***) with Supersonic in August 2021 as I had to relocate from Cape Town to Pretoria. I arranged with Supersonic to collect the router from Mrs. Diana Smith at 20 Wingate Crescent, Sunningdale as you did not collect the router from me prior to my departure on the 26th of August as requested in my cancellation email. I understand that my notice was 2 days short of a full month and accept the cancellation fee. I have been phoning nonstop to resolve the issue with the non-collection of the router and the debit orders that Supersonic continue to submit against my account. I spoke to Nomsa to collect the router and I was given the following reference number: CAS802903-e4wu9k2. She assured me after about 40 minutes on the phone that the router will be collected. I also state that you can barely hear your operators at the call centre so I hope the reference number is correct!!!! I now take no further responsibility for the router, which Mrs. Smith confirmed today, has still not been collected. Your service is pathetic!!!!! With the first query you did not have the cancellation correspondence and I had to forward you all the correspondence before you believed me!!!!!! Once again there is a debit order submitted against my account!!!!! Nhlanhla Magagola ensured me after almost an hour on the phone and email correspondence that the issue will be resolved. It is end October and the saga continues......you will get no recommendation from my side!!!!