Supersonic pathetic service

On the 8th February 2021 my wife paid for 100 GB data package, on the 18th February, she followed up and nothing had happened as yet. She sent through proof of payment again and she was promised that the whole thing was escalated. Kumaren did not escalate or lodge the complaint. To skip other dates; on the 10th of March 2021 we followed up again requesting an expected delivery date for the Router, the ladies that attended to us could not give us straight answers. They could not tell us when we’ll receive the router. They only promised to escalate which has not been done. On the same day late afternoon I spoke to Ntando who could not even tell me when they will deliver the router, I requested to speak to a manager and she told me that she will log a call for a manager to call me. The turn around time for a manager to call back goes to about 48hrs (How pathetic can this be?), to cut the long story shot, no one has called back. I was given reference number:CAS-477246-Y5H9M8. Today 12th March I called again. I spoke to a number of ladies as the line was not quite clear and kept on cutting off. I spoke to Turner first and she only updated the above mentioned reference without giving feedback on what I asked for. I then Spoke to Mandisa and she gave me reference No: CAS480439R3T0Z5. She said she was going to send an E-mail escalating the same issue, and she could not copy me on the E-mail saying they are not allowed to do that. How will I know that this case has been escalated seeing that every-time we follow up we do not get any feedback. I then spoke to Slindile, who said that the problem is with their project management office. Apparently the has to arrange for the delivery of the router, and there was no one at the office and so they can’t tell us when to expect our Router. This has been over a month and it’s quite frustrating/irritating. This shows that they just don’t care about their clients. How do you continue doing business with such pathetic service?