Supersonic Not Willing to Assist its Clients

Pathetic service. In the beginning of July 2021, I request my package to be downgraded to 200GB package. I was told that I was going to be in the beginning of August. On the first of August, the downgrade was not effective. Upon Enquiring, I was told it was going to be done at the end of August. I told them that they must remove this downgrade request on their system as it was not done as I had requested. I was told that the downgrade was indeed removed. To my surprise, on the 1st of September 2021, my subscription fees of R999 for my Unlimited, uncapped package was deducted from my account, and at the same time, I am downgraded to 200gb package.

I've been phoning, twitting and sending messages to their Instagram pages for assistance. Up until today. this problem has not been resolved.

Please assist me by putting me back to my Unlimited Package I have already paid for.