Supersonic lack of service and delivery

I placed my order for a fibre connection on 15.05.2020, the modem was eventually installed at the end of June. The line worked for a couple of days at a ridiculously slow speed, and thereafter stopped working.

They cannot provide the speed that they advertise, and the service department is non-existent! They do not have any managers available to deal with complaints, and they do not have any email addresses to which complaints can be sent for resolution. The organisation is content to sell packages, and thereafter ignore any form of service delivery.

Their answer to any problem is "switch off the modem, switch on the modem, and stick a paperclip into the modem". They loose interest after that and merely tell you that they will escalate the matter. At no stage did I receive any feedback or callbacks after the apparent escalations.

I cannot recommend that anyone uses the company unless they enjoy being frustrated, calling for assistance for hours on end and using up all of their airtime.