1 reviews | Active since Jul 2013
SUPERSONIC KYLE MOONSAMY AND CUSTOMER SERVICE TEAM APPAULING RESPONSE TO CUSTOMER SERVICE!!!!!!!!!!!!!!!!!!
a quick call to sales and they confimed i have fibre connectivity in my area
I then receive a "while you wait" wifi router until the fibre connection is complete - which apparently should take about a month
3 months later - without any notification via email or mobile - they disconnect my while you wait wifi service. i contact Supersonic and they say that the Project manager cancellled the while you wait service. after speaking to extremely unhelpful customer service agents - i then get put through to a Manager - Kyle Moonsamy - who i contacted on Friday June 2021 - i then call back on saturday and logged c all witha refnumber for Kyle to call back - no response . I then clal on Monday 6 Times for someone - anyone to to help me and to KYLE MOONSAMY TO CALL ME BACK - ABSOLUTELY NO REPSONSE. SUPERSONIC YOUR TECHNICAL SOLUTION MIGHT BE EFFICIENT - BUT YOUR TEAM FROM KYLE MOONSAMY TO YOUR AGENTS ARE ABSOLUTELY APPAULING !!!!!!!!!! - THE ONLY CALLS I AM ABLE TO GET THROUGH TO WITH SPEED - IS SALES - GO FIGURE -!!!!! SO EASY TO SIGN ME UP AND THEN ONCE YOU GET YOUR CUSTOMER YOU CAN TREAT THEM LIKE DIRT.. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! - STILL WAITING FOR A CALL
