Supersonic is trash!!!

I was on a 20/20 fibre line speed with supersonic with so much down time. On average I would call their call centre weekly, logging in to the router’s IP address to reset settings, I spoke to so many “super smart techies” for over an hour a call, so often I feel like they are my colleagues. Also I know way too much about Pppoe settings than a paying customer should know. I app**** for fibre in February ‘20, after long fights it went live in May ‘20 (in hindsight I should’ve taken the hint). That week I had virtual school lectures (MBA) I struggled so much with connection I had to buy cellphone data to hotspot. Last straw: I upgraded to 50/50, thinking the line speed would improve overall connectivity. Well joke is on me. I pay R1059, but the most speed I have gotten is 1-2mbps in the last 7 days. I can’t even load a WhatsApp status, let alone participate in work and school meetings. I have cancelled my contract because it’s a painful experience. But I’m not going to quietly cancel while others suffer the same fate I have. This is beyond shocking. As I write this. I’m still waiting for someone to call me and tell me something more than “have you tried to switch off your router and ONT box to see if you’ll regain speed?” and they call themselves smart techies. Supersonic is trash. Save yourself the headache, don’t do it.