Supersonic is the WORST!!! DO NOT USE THEM!!!

I app**** for a supersonic fibre line which was approved on the 26th Jan 2021 when I received the following message, " Kindly note that, due to the festive season freeze period your installation might be delayed. To ensure that you are connected as quickly as possible your package includes an uncapped Home Broadband service which will remain active until your fibre line is up and running. This will be delivered to you within 3-5 working days. We will keep in touch with regards to the status of your fibre install.". I received my complementary broadband in anticipation of my fibre line up and running within 7-14 working days. After 7-14 working days, communication from Supersonic completely stopped. My "complementary broadband" which they promised until my fibre was up and running is also now deactivated . It is now the 3rd of May 2021 and I do not have an up an running fibre line. I have logged at least 5 calls but do not hear back from them despite frequent follow ups. Customer care says that they will follow up and return my call but never do. I have also logged 3 calls to reactivate my complementary broadband. Customer services says that they are not allowed to reactivate it even though my fire is not "up and running" as per their mail. My latest interaction with Mr Khumalo from customer services was extremely terrible. He was rude and kept on trying to pawn me off to technical saying that there was nothing he could do as a customer service agent. I am glad that the conversation was recorded and I hope that supersonic follows up with him. Although I will not hold thumbs as they can never follow up on anything.