Supersonic is Super$&i!

We got Supersonic in to provide us with WiFi in December last year. They gave us a courtesy broadband router and sim until they could connect to our fibre line (needed to go live, so we were told). A “technician” then came out in Jan, only for him to tell us he cannot connect the new router, another technician will come and do it. We are STILL waiting for that and it’s the 22/03. We lose signal every ten minutes. Every time we phone we are told to turn the router off and wait 20 minutes (basically wait till that person has finished their shift in the call centre so we can be someone else’s problem). I was EVENTUALLY told my problem would be “escalated”. This amounted to them phoning my husband once (whilst he was in Uganda on the 08/03) and then never hearing another word. We were promised a technician would come today by a gentleman at the call centre on Friday evening at 20:00. We were completely **** to as when we called today to confirm times etc, no one is coming near to help. I resorted to messaging them on Facebook. I messaged at 9.40 this morning. After several messages I am still waiting for them to confirm a date and time when they will be coming to help. So at the time of writing this it’s taken them 5 hours (with no response as yet) to just confirm a date and time, never mind actual help being provided. Never been treated so poorly by a supposed “service provider”. They have the audacity to insist on a months notice to cancel a service which has never been provided to us.