Supersonic is bad Fibre Provider!

Let start 1. Frog foot made email contact with me for installation. Awesome service! 2. I never received Terms & Conditions Email from them. 3. I am struggling to get through to an agent to help me. Spending whole day on the phone waiting every call 20min+. 4 . Never explained to me about how their service works. Only told me that after my fibre is installed I am going to need make payment so that I have internet. 5. Have to wait another 2 - 5 working days for proper router! 6. They are quickly to call me to pay cancellation fee. After I didn't received any terms and conditions email. 7. Their whatsapp and messenger client service is useless. 8. They can't help you if the person isn't in office. 9. They are on leave when they said: "If payment is done it will be 24-48 Hours to redirect line to another service providers"! Now I have to wait another 3 days! 10. Bad service, bad connection to the customer and they just want your money, nothing further!